Posted by Dave Hill on January 16, 2012, 9:43 am
Around the 15th of december I went onto the Holland and Barrat web
site to place an order, I could get on but it wouldn't process my
order, so after around half a dozen failed attempts I emailed them
about it.
Today (16th Jan) I had a phone call from them apologising for the
problem and hopeing it had been resolved.
Just think if it hadn't been anything as urgent as a customer unable
to place an order how long they may have taken to respond.
David @ the usually wet end of Swansea Bay
Posted by Christina Websell on January 19, 2012, 4:29 pm
> Around the 15th of december I went onto the Holland and Barrat web
> site to place an order, I could get on but it wouldn't process my
> order, so after around half a dozen failed attempts I emailed them
> about it.
> Today (16th Jan) I had a phone call from them apologising for the
> problem and hopeing it had been resolved.
> Just think if it hadn't been anything as urgent as a customer unable
> to place an order how long they may have taken to respond.
What kind of urgent problem, other than not being able to buy their organic
chickpeas n stuff might that have been?
Irritating as it is, they don't have to respond quickly in order to save
your life.
Posted by hugh on January 20, 2012, 10:13 am
>> Around the 15th of december I went onto the Holland and Barrat web
>> site to place an order, I could get on but it wouldn't process my
>> order, so after around half a dozen failed attempts I emailed them
>> about it.
>> Today (16th Jan) I had a phone call from them apologising for the
>> problem and hopeing it had been resolved.
>> Just think if it hadn't been anything as urgent as a customer unable
>> to place an order how long they may have taken to respond.
>What kind of urgent problem, other than not being able to buy their organic
>chickpeas n stuff might that have been?
>Irritating as it is, they don't have to respond quickly in order to save
>your life.
E-mail has almost killed the telephone call. If it's that urgent ring
them up - or just take your business elsewhere.
--
hugh
Posted by cotula on January 21, 2012, 6:52 am
On Thu, 19 Jan 2012 21:29:44 -0000, "Christina Websell"
>Irritating as it is, they don't have to respond quickly in order to save
>your life.
They do need to respond promptly to keep customers and to prevent
getting a bad reputation for customer service.
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> site to place an order, I could get on but it wouldn't process my
> order, so after around half a dozen failed attempts I emailed them
> about it.
> Today (16th Jan) I had a phone call from them apologising for the
> problem and hopeing it had been resolved.
> Just think if it hadn't been anything as urgent as a customer unable
> to place an order how long they may have taken to respond.